At Landscaping Online Outlet, we’re committed to making your landscaping projects successful from the ground up. We understand that having the right materials delivered on time is crucial for your outdoor spaces. Our policies are designed to give you peace of mind with every purchase.
Shipping Information
We process all orders within 1-2 business days after payment confirmation. Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Returns & Exchanges Policy
We stand behind the quality of our landscaping materials. If you’re not completely satisfied with your purchase, we offer a straightforward returns process for your convenience.
Return Eligibility
We accept returns and exchanges within 15 days of you receiving your shipment. To be eligible:
- Item must be unused and in original condition
- Product must be in its original packaging
- You must have your original order confirmation
Non-Returnable Items
Due to product nature and hygiene considerations, we cannot accept returns or exchanges for:
- Pine Needle & Mulch Dyes (once opened)
- Soil & Soil Amendments (opened bags)
- Landscape Fabric & Stakes (cut or unrolled fabric)
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Us: Within 15 days of receipt, email our customer service team at [email protected] using the template provided below.
- Wait for Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and specific shipping instructions. Please do not ship anything back without an RMA number.
- Ship the Item: Carefully pack the unused, original product in its packaging. Include a copy of your original order confirmation and ship to the address provided. Return shipping costs are the customer’s responsibility.
- Processing: Once we receive and inspect the returned item, we will process your exchange or refund.
Refund Timelines & Methods
We aim to make the refund process as smooth as possible:
- Timeline: Please allow 5-10 business days for us to process your refund after we receive the returned item.
- Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.
- For exchanges, we will ship the new item once the return is received. Standard or free shipping charges will apply to the new shipment.
Return/Exchange Request Email Template
To expedite your request, please use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Landscaping Online Outlet Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [e.g., Bagged Mulch, Brown]
Reason for Return/Exchange: [Please provide details]
Please provide the next steps and your return address.
Thank you,
[Your Full Name] [Your Phone Number]Need More Help?
If you have any questions about our shipping or returns policies, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you create the beautiful outdoor space you envision!
Thank you for choosing Landscaping Online Outlet for your landscaping needs. Happy gardening!
The Team at Landscaping Online Outlet